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from 45 €
"breakfast and food"
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Belvedere Hotel with average raiting
29 customer's reviews
Susanne
*
- What did you like the most?
- "breakfast and food"
- Is there anything you didn't like?
- "no wifi? i prefer pay extra money for the wifi"
Anónimo
*
- What did you like the most?
- "location"
- Is there anything you didn't like?
- "We booked a sea view room, but they told us the sea view rooms were full when we arrived, and changed us to street view room without informing us before."
- Pareja joven
Luciano
*
- What did you like the most?
- "Nothing. At first it was friendly, the lady was very polite.
It seemed there was a mistake when booking as I wanted a room for two so I selected double bedroom. It was unclear to me that the room occupancy requirements were for 1 person only, as I was clearly looking at a double room and had selected in the booking.com search engine "1 room, 2 people". I do not expect that if I selected 2 people a room that's available for only one person will appear.
So, the next morning me an my girlfriend went downstairs for our breakfast, and before we even seated the man who runs the hotel said "there should only be one of you"... This is not friendly customer service at all. He don't seem to care or even think that it was just a mistake.
So after a conversation with booking.com i paid the 75pounds (instead of the 40pounds I was expecting to pay) and left very angry and my girlfriend upset.
To say it spoilt our holiday would be wrong, because we went on and decided these fuck ups arent worth our time.
Thank you for taking the time to read this
Yours sincerely
Martin Maros" - Is there anything you didn't like?
- "Everything. At first it was friendly, the lady was very polite. It seemed there was a mistake when booking as I wanted a room for two so I selected double bedroom. It was unclear to me that the room occupancy requirements were for 1 person only, as I was clearly looking at a double room and had selected in the booking.com search engine "1 room, 2 people". I do not expect that if I selected 2 people a room that's available for only one person will appear. So, the next morning me an my girlfriend went downstairs for our breakfast, and before we even seated the man who runs the hotel said "there should only be one of you"... This is not friendly customer service at all. He don't seem to care or even think that it was just a mistake. So after a conversation with booking.com i paid the 75pounds (instead of the 40pounds I was expecting to pay) and left very angry and my girlfriend upset. To say it spoilt our holiday would be wrong, because we went on and decided these fuck ups arent worth our time. Thank you for taking the time to read this Yours sincerely Martin Maros"
- Pareja joven
Claudio
*
- What did you like the most?
- "The owners and the staff are very friendly and welcoming.The food as always was excellent and huge portions so anyone with a big appetite will be very happy.The location could not be any better either."
- Is there anything you didn't like?
- "Only one small point the decoration could do with freshening up."
- Pareja mayor
