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from 59 €
"The facilities the breakfast the suite location to shopping, downtown
and airport"
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The Timbers Hotel with average raiting
11 customer's reviews
Stefan
*
- What did you like the most?
- "The facilities the breakfast the suite location to shopping, downtown
and airport" - Is there anything you didn't like?
- "The price mix-up booked through on-line booking.com unable to find confirmation. Given different price for the same room for various days. Front desk staff was new and no manager on duty"
- Pareja mayor
Eduardo
*
- What did you like the most?
- "Close to where family live"
- Is there anything you didn't like?
- "We stayed eleven days and almost every day we had to get a new room key because the key didnt work. A hotel maintance man got 2 keys and went to the room and after several trys he managed to get only 1 key to work. The room was susposed to have a clock and microwave.After 9 days of the eleven day stay we finaly got them. The sheets on the bed did not fit and would come lose during the night so that often we would be sleeping on bare matrees. Th staff strongly indicated that I was stupid when I kept having a problem with the room key. Over the past 15 years I have stayed at many hotels as I was a tour bus driver and never have I had such a problem with a room key. Most of your front desk people were for the most part were less than respectfull. Upon check out I requested a copy of my bill, I was told that they could not give me one, that I would recive one via e-mail. I have been home now 4 days and still have not recived a copy of my bill. Need I say more about your hotel staff ? We stayed an extra day because of bad weather at a differnt hotel due to the bad experance at your hotel."
- Pareja mayor
Helbling
*
- What did you like the most?
- "Room was very clean and comfy, and the complimentary breakfast was really good."
- Is there anything you didn't like?
- "Customer Service was hit and miss, mostly miss. I was checked in by a girl on her iPhone making a personal call(s) ("hold on <name>, I've just got to check this guy in") and when enquiring how to get into town (as the Timbers is a few miles out of town) was told 'get a taxi'. There is a bus service up the road that gets you to town and back for $4.50. Return taxi fare is around $50. More infuriating is the Grill restaurant (and the lack of communication with reception). I had been to an NFL game and back - long day in the sun and ravenous. I got back at 7.30pm and asked if the Grill was open - "Oh Yes, until 10pm" I am told at reception. "Are you sure, as I want to go and have a shower and freshen up"...."Yes, its open until 10pm". I shower and go there at 8pm. Its closing. The women running it doesn't care I was told 10pm, she wants to go home. She'll do me - and the other 3 groups of people who arrive whilst I wait (who were also told 10pm) - 'something quick and put it in a plastic tray' and we all go through an uneasy sort of negotiating process on essentially what's good for her (i.e. what we can order that won't take much time to do). I was planning on having 3 courses and maybe 2 or 3 glasses of wine. I got chicken and rice in a plastic tray which I ate on my bed. No drink. As I trudged back to my room with my plastic tray I overhead one of the receptionists telling a family of four "Yes it's open until 10pm". Reception being 25 metres away from the grill. The exception on the service front was a young Sunday reception girl (I think she might have been a student or something) who lived out of town (she was as clueless about the localities and transport as me) who actually did care and take time to help (rather than deflect) and looked things up for me. Other wise this review score would be even lower."
Anónimo
*
- What did you like the most?
- "close to university of colorado hospital"
- Is there anything you didn't like?
- "didnt have a luggage cart when i checked out"
