Reina Victoria Suites & Towers

from 65 €

"Excellent service, very friendly staff."

Anónimo

About Reina Victoria Suites & Towers

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Anónimo (5/5)

What did you like the most?: "Excellent service, very friendly staff."
Is there anything you didn't like?: "The shower in my room didn't work properly. The water was mostly cold."

Suzana (4/5)

What did you like the most?: "Was OK but a bit basic. Staff Ok but could have been more helpful"
Is there anything you didn't like?: "Bit dated and basic. Needs a make over"

Antonio (4/5)

What did you like the most?: "Well situated. Nice and calm rooms. Nice view.
Bien placé. Jolie et grandes chambres. Belle vue."
Is there anything you didn't like?: "We were quite shocked about the behaviour of the night-receptionist. We had to leave early (6 a.m.) in order to catch the bus to Santiago. We found the young man sleeping and totally lost in a small room behind the reception desk. He was neither able to speak, nor to dial the number to call us a taxi. And he was not able to open the entrance door which was locked. And there was no other employee in the hotel. I think he must have partied a bit too hard during the night. After a long moment of panic, we finally managed to open the door and leave that hotel. Nous avons eu des très grandes frayeurs avec le jeune homme qui était censé assurer la réception de nuit. Nous avons dû quitter l'hôtel très tôt ( 6:00 du matin pour prendre le bus pour Santiago). Nous avons trouvé ce jeune homme endormi et déboussolé dans un petit local derrière la réception. Il n'était pas capable de parler, ni de téléphoner pour appeler un taxi, ni d'ouvrir la serrure de la la porte d'entrée. Et il n'y avait aucun autre employé dans tout l'hôtel. Je pense qu'il avait festoyé un peu trop. Après un long moment de panique, nous avons finalement réussi à ouvrir la porte et quitter cet hôtel."

Valter (5/5)

What did you like the most?: "the staff were helpful and easy going and more than happy to help with any requests we had :)"
Is there anything you didn't like?: "not much at all there is very few negative things to say regarding our stay"