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from 68 €
"Location and friendliness/helpfulness of staff were outstanding."
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Montecito Sequoia Lodge with average raiting
4 customer's reviews
Sharelle
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- What did you like the most?
- "Not Much"
- Is there anything you didn't like?
- "Unhappy that the quoted price was only for one person. They charged $20 for each additional person, so it wasn't the bargain Booking.com suggested. Many, many stairs to get to room. Bathroomwas very small!"
- Pareja mayor
Anónimo
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- What did you like the most?
- "Location and friendliness/helpfulness of staff were outstanding."
- Is there anything you didn't like?
- "Wasn't informed that lunch was included which would have been handy."
- Pareja joven
Jean-luc
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- What did you like the most?
- "This is 10th time I went to msl. My family knows what to expect when we
are there. The information provided to me before I came was not
accurate, and most of the advertised activities did not happen." - Is there anything you didn't like?
- "Staff did not perform to any standards at all. Questions were not answered, activities that were promised were not offered, and most of all, staff was super unprofessional, not friendly, and not caring. I am not sure I want to ever go back to msl. Maybe 10 times is the magic number for me, but for sure the last stay was the worst. I was there to enjoy the nature, but instead I had to worry about kids not having anything to do due to staff canceling all of the activities. Food service was not good, not many choices. Food seems to be much less quality that used to be, and taste was not there at all. Sorry to be honest, but I would not recommend MSL to anyone any more. Customer service was not on the level you expect for the price you paid. Please work on your customer service skills. Place like MSL would be much nicer with nice people around."
