english
español
français
italiano
português
from 104 €
"Location, friendly & helpful staff."
We guarantee
- Secure booking. When you book with us, your private information will be protected by a safe connection.
- Protection of your privacy. Your private information will be used just to confirm your booking.
Hotel St Helena with average raiting
36 customer's reviews
Gilberto
*
- What did you like the most?
- "Nothing"
- Is there anything you didn't like?
- "It was the worst experience of my life. Do not reserve to any seniors, especially one with health problems. You failed to mention that there was no elevator, no one to help carry luggage up two difficult sets of stairs, a cutesy claw-foot tub that had nothing to hold on to getting into and out of the tub, no safety mat for the bottom of the tub, no place to put your towel near the tub and a slippery, tile floor to exit onto to reach your towel. The food was attrocious. I feel fleeced for the price I paid for those accommodations."
Karen
*
- What did you like the most?
- "The hotel is in the centre of St. Helena with easy access to a variety
of restaurants. Centrally located in the Napa valley. Easy access to the
Culinary Arts Institute of America which was my primary reason for
selecting the hotel. Staff were very helpful."
Raquel
*
- What did you like the most?
- "The location was great"
- Is there anything you didn't like?
- "My booking got messed up and when I arrived there was only one of two rooms waiting for me on a sold out night. The error was the hotel's and it was more important to the clerk to find out who's fault it was that the error happened than to help me with my problem. I didn't get an apology until the very end of the ordeal. The clerk did find us a room, one which was full of furniture and not for rent which she did empty for us and did not charge us for the night. The rooms were so small and my room had debris and cable wire all over the floor. The tv was mounted so high up on the wall it hurt my neck to watch. When I went to check out another clerk did apologize claiming the booking error was hers and then told me they should have charged us for the room they cleared out, the room we spent no time in because it wasn't ready until long after our dinner. The customer service here was really bad, if this were my hotel there would have been an immediate apology followed by a we will make this right for you and I would have comped their entire stay."
Flávia
*
- What did you like the most?
- "Location, friendly & helpful staff."
- Is there anything you didn't like?
- "A bit pricey for no individual heating and cooling for room and small TV with not many channels and slow to change channels. no channel guide that I found."
