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from 137 €
"I like the swimming pool and the restaurant foods"
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Ersan Resort & Spa with average raiting
13 customer's reviews
Rosy
*
- What did you like the most?
- "Everything is very clean. The spa & wellness is very nice."
- Is there anything you didn't like?
- "Please don?t book this hotel. Because this is not a 5 star hotel. It looks like a 5 star hotel and it?s very clean but it isn?t a 5 star hotel. Everything is not included in the price. 1. Second night we went to the disco club discovery and first of all it was empty. The drink?s we ordered we had to pay for it and the price is very expensive. The same with the drinks in the a la carte restaurant. The food is included in the price but the drink?s you have to pay for it. Again more than the normal price. 2. The swimming pool have no bar you have to go to the beach and in a hidden, corner there is a bar if you don?t know where it is you will not find it and it?s far, from the swimming pool. The same with the bar at the aqua park they advertise in the hotel about the snacks you can take between meals but if you don?t know where it is you will, not find it. 3. The kitchen of the hotel is horrible. The food is not tasty the food buffet is very boring because lunch and dinner have, the same food and because it was late in the season the choice of food became less, because there where almost no guest?s. Sometimes the food look like it was already been eaten before. 4. Staff at the restaurant is also very unfriendly. They not say hello or enjoy your meal. Just what do you want to drink and they get it for you. They staff even don?t know how to serve wine properly. 5. The wine taste like it looks like. Very bad and fake. They say this is French wine but in reality it?s Turkish fake wine. 6. There is no animation in the hotel. After dinner you can go to drink tea or coffee. And talk and sit but that?s all there is even no service. You have to go after this to the room and that?s it. 7. In the morning there is at the pool area very loud music."
- Pareja joven
Anónimo
*
- What did you like the most?
- "I like the swimming pool and the restaurant foods"
- Is there anything you didn't like?
- "Dear All I would like to say that I had a problem in the rate booking Through booking.com is higher price from the hotel For example the price in the hotel is 1370 TR per night But in the booking.com was higher as a totals stayed for 4 nights the difference was arround 1000 TR MORE in the booking.com I hope to have a standard price because I was really chocked about the difference I informed the reception in the hotel , but unfortunately didn't help me and didnt pay me the difference Thanks and best regards Mohammad KASSEM"
Carlos
*
- What did you like the most?
- "Location is good, close to center of city. Transportation was easy if you don't have a car. Food is good."
- Is there anything you didn't like?
- "Service is no good. At the restaurant, they fill up water bottles from faucet and try to rip you. Happened in the Mexican restaurant, Front desk staff is not professional, argues with customers, some of the rooms too far from the beach, there is a shuttle service but there is no scheduled time for it, lucky if you catch it. People put their towels at the beach and never show up or show up late and you struggle to find a free space. They make their stuff wear long sleeve shirts and therefore they sweat and stink, people really don't care about their clothes, the management should take this as an suggestions and have them wear summer clothes."
- Pareja mayor
Juan
*
- What did you like the most?
- "- Very friendly staff; we were very well taken care of by the Guest Relations Manager who went out of her way to make our stay comfortable.
- Good food selection
- Fun activities for kids
- Nice sea views and sunsets
- Cheap and convenient shuttle bus to Bordrum" - Is there anything you didn't like?
- "- the "all inclusive" concept was limited to specific restaurants during specific hours. - food quality was disappointing (e.g. juices and colas were watered down a bit too much). - buggy for getting around the resort stops service around 8pm - no internet in the rooms; one must go to the reception area and even there the connection is slow and unstable."
