Hotel Embassy Suites Irvine - Orange County Airport

from 80 €

"I loved the customer service and the complimentary food and drinks"

Clive

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About Hotel Embassy Suites Irvine - Orange County Airport

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Clive (5/5)

What did you like the most?: "I loved the customer service and the complimentary food and drinks"
Is there anything you didn't like?: "There was absolutely nothing that I was displeased with"

Lucien (4/5)

What did you like the most?: "Very convenient for business. I chose this hotel as it was very close to my California office. I am usually based in London,UK"
Is there anything you didn't like?: "The dry cleaning/laundry costs were massively over priced! The dry cleaning form stated a price of $28.95 to have one light weight coat cleaned. When the coat was collected the bill had increased to almost $40.Four shirts increased to $53. I queried this final cost with reception who agreed that the cost was totally unacceptable. They also commented that this was an outside cleaning company so therefore Embassy Suites were not responsible for the exorbitant increase in their stated price. I personally believe that they should also take responsibility as this was a service that they offered their guests."

Paula (3/5)

What did you like the most?: "How close it was to where I needed to go and everything else."
Is there anything you didn't like?: "I was very disappointed about the room since it had a very dirty soiled sofa in the sitting part of our room... It was not something I would ever sit on.so I ended up covering it with a blanket.... And, I was a promised a mirror so I could see the back of my hair while styling my hair, it was promised from the front desk but never delivered. Also, I was not informed about the $15 dollar a day parking charge..... By the way, the hotel blaimed the parking non -disclosure on Bookings.com. Sincerely,Georgia Brown"

Anónimo (4/5)

What did you like the most?: "Hotel staff were overall very friendly and helpful, including cleaning staff. I loved the tea and coffee in the room - a nice selection. Breakfast was terrific. Fitness room was fine - glad to have individual TV at each machine. Atrium is so pretty - nice to hang out there."
Is there anything you didn't like?: "I was upset to arrive and be told $15 parking fee. The gentleman at the desk when I checked out kindly said he would waive it when I returned next weekend which further upset me as that told me it was an optional charge. I booked this room to save money - to be suddenly given an extra $15 charge for parking did not sit well with me. So next weekend I have booked at a different local hotel where parking is free. The room smelled really musty and no fresh air. The clock was an hour off - it would have looked much more inviting of the clock was on the right time. Service in the pub was slow...Wish swimming pool were larger - it is really just for little kids so I could not swim."