TownePlace Suites by Marriott Houston Central/Northwest Freeway
from 69 €
"The room was great for my family, clean barhroom, kitchen and great tv
for my son. The clerk was very helfull about our pet charges."
About TownePlace Suites by Marriott Houston Central/Northwest Freeway
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TownePlace Suites by Marriott Houston Central/Northwest Freeway with average raiting
5 customer's reviews
Julio
*
- What did you like the most?
- "The girl that attend me was very nice"
- Is there anything you didn't like?
- "It was impossible to stay at the hotel For the first time in my life I was overbooked. When I arrived at the hotel there is no room for me and my family"
Bruno
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- What did you like the most?
- "To be honest, the hotel is clean. But I give low score to punish them
for my unpleasant experience." - Is there anything you didn't like?
- "I booked a room with two queen beds through booking.com (clearly stated in the confirmation). But when I checked in, there is only one bed in the room. I called the reception. The female staff said they don't have rooms with two beds since a month ago, and it was an error of booking.com. It was obviously the hotel's responsibility, but the staff only apologise but cannot do anything. I keep asking for a reasonable solution. She was unpatient and became annoyed... I wanted to talk to the manager. She said she is the manager of the hotel. Unbelievable Marriott could have manager like this. After I noted down her name and told her I would complain about it if she don't give us a reasonable solutionm she asked us to go to the reception to work things out. Eventually, he give us an extra room for free. But the whole process was very unpleasant. I've never seen such things in the world. The female staff should be fired!!"
Mário
*
- What did you like the most?
- "The room was great for my family, clean barhroom, kitchen and great tv
for my son. The clerk was very helfull about our pet charges." - Is there anything you didn't like?
- "The pet charge it's just insane, it was more expensive than the night for my family, this charge should be reflected when booking and not as " charge may be aplicable" $100 dollars it's a robery. It was very nice that the clerk gave us an arrangment. That's why we will be back."
Homero
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- What did you like the most?
- "The staff was excellent, the room was extremely clean, quite big, and it
had a full kitchen minus an oven; however, there was a microwave oven.
The hotel was located two minutes from a Target, Walmart, and all kinds
of popular restaurants." - Is there anything you didn't like?
- "I did not like that we did not get the room I had reserved. Instead of a room with two queen beds, we ended up in a room with one bed and a pull out couch, and they had to bring in a cot for my son. When I asked how come we did not get the room I had reserved, we were told that it was first come first serve so even though I had reserved the room, since others arrived there before us and they requested that type of room of which they only had four, we couldn't get the room we requested."