from 186 €
"The location and buildings were fantastic. The room was fantastic (such a comfortable bed!). The bathroom especially was great with an enourmous corner bath. Very peaceful as well."
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Hotel Es Ratxo Hotel & Spa with average raiting
7 customer's reviews
Cristina
*
- What did you like the most?
- "Location set in the mountains was lovely. The grounds were pretty and the staff was warm."
- Is there anything you didn't like?
- "The road getting to the Hotel is horrible, filled with pot holes...dangerous to drive on late night if you wanted to venture out in the area for dinner, so, subsequently makes you captive to stay in Hotel. The Spa was not a spa...tried to book some Ayurveda Treatments and they could only provide a massage? Also, the breakfast included for a 5 star Hotel was not stellar, average at the most. Lastly, requested a top sheet for the bed and softer, feather pillow in exchange for the cheap foam one...and then a maid took the top sheet and I was back to square 1? Bedding is not 5 star nor the awareness by Housekeeping!"
- Pareja mayor
Manuel
*
- What did you like the most?
- "The location and buildings were fantastic. The room was fantastic (such a comfortable bed!). The bathroom especially was great with an enourmous corner bath. Very peaceful as well."
- Is there anything you didn't like?
- "Extremely difficult to get to (don't follow the google maps directions, they are wrong...). The number of staff and their knowledge of the hotel itself was quite low for a 5* luxury resort. Though they were very friendly and helped answer questions as well as they could. The patio we had was a bit dirty."
- Pareja joven
Miguel
*
- What did you like the most?
- "Walking, relaxing, swimming."
- Is there anything you didn't like?
- "Staff are a little too quiet and it would be good if they could come to take orders for drinks at the pool rather than having to go to the bar to order which is a little way away. Wellness centre appeared inactive though we were not looking for any treatments. It would be good if the hotel could spenout clearly what I'd availae etc when guests arrive. Otherwise, it was a peaceful, absolutely stunning setting and we had a free upgrade to a junior suite which was fantastic. Would definitely go back!"
- Pareja joven
Olga
*
- What did you like the most?
- "The setting was very peaceful and remote and the finca style of the hotel was beautiful."
- Is there anything you didn't like?
- "The attention to detail was missing in what was supposed to be a 5 star hotel. The swimming pool and sun loungers were dirty. We had to constantly chase up towels for the pool area. There was a significant lack of staff available in the day after breakfast had finished. Our terrace and the general pathways and gardens needed a good sweeping and tidying up."
- Pareja joven